Shipping Policy

Thank you for shopping at Gevumi! We are committed to providing reliable shipping services and ensuring your orders arrive safely and efficiently.

ORDER PROCESSING TIME

We aim to process orders as quickly as possible.

Orders are typically processed and shipped within 1 business day after payment confirmation.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

ORDER CANCELLATION

Please contact our customer support team as soon as possible if you wish to cancel or modify your order.

Once an order has entered the shipping process, cancellation may no longer be possible. However, you may contact our support team after receiving your order to request a return in accordance with our Return and Refund Policy.

SHIPPING DESTINATIONS

Gevumi aims to offer international shipping to customers worldwide.

Shipping availability may vary depending on the destination. If we are unable to deliver to your location, our customer support team will contact you.

Orders may be shipped from different fulfillment locations depending on product availability.

SHIPPING METHODS AND DELIVERY TIMES

Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

Destination	Estimated Shipping Time
United States	7–15 business days
Canada and Europe	7–15 business days
Australia and New Zealand	7–15 business days
Central and South America	15–25 business days
Asia	7–15 business days
Africa	15–30 business days

Please note that these are estimated delivery times and are not guaranteed.

Delivery times do not include the 1-business-day order processing period or potential customs clearance delays.

LOST OR MISSING PACKAGES

Please make sure your shipping address is correct before completing your purchase.

Gevumi is not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers.

If your package is lost or missing during transit, please contact our customer support team. We will investigate the issue and assist you according to our shipping policy.

CUSTOMS AND IMPORT DUTIES

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Customers are responsible for any applicable customs duties and import taxes unless otherwise stated at checkout.

Gevumi is not responsible for delays caused by customs inspections or clearance procedures.

TRACKING INFORMATION

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when available.

Please allow 2–5 business days for tracking information to become available or update in the carrier's system.

If your tracking information has not updated after 5 business days, please contact us for assistance.

WILL MY ITEMS BE SHIPPED TOGETHER?

For logistical reasons, items from the same order may occasionally be shipped in separate packages.

You may receive multiple tracking numbers for a single purchase.

CONTACT US

If you have any questions about shipping, delivery, or your order, please contact our customer support team.

Brand Name: Gevumi

Company Name: Jinan Changwo New Materials Technology Co., Ltd.

Unified Social Credit Code: 91370105MADBA84B2H

Company Address:

Room 201, Unit 3, Building 12, Wuyingshan New Village, District 6, Wuyingshan Subdistrict, Tianqiao District, Jinan, Shandong Province, China.

Country: China

Province: Shandong

City: Jinan

District: Tianqiao District

Postal Code: 250031

Customer Support Email: support@gevumi.com

We appreciate your business and thank you for choosing Gevumi!