REFUND & RETURN POLICY

Last Updated: October 30, 2026

At Gevumi, customer satisfaction is our priority. We want you to love every purchase. If something isn't quite right, we're here to help make things right.

1. Order Processing Time

All orders are subject to processing before shipment.

• Order Processing Time: Orders are generally processed within 1–3 business days after payment confirmation.

• Business Days: Monday through Friday, excluding public holidays.

• Peak Periods: During holidays, promotional events, or periods of high order volume, processing may take additional time.

• Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that order processing time is separate from shipping and delivery time.

2. Return Eligibility

We accept returns within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

• Items must be unworn, unused, and unwashed.

• Items must be in their original condition.

• All original tags and labels must remain attached.

• Items must be returned in their original packaging whenever possible.

• Proof of purchase or an order confirmation is required.

Items that do not meet these conditions may not be eligible for a refund.

3. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless they arrive damaged, defective, or incorrect.

These may include:

• Final sale or clearance items.

• Gift cards.

• Personal care or hygiene-related products.

• Items marked as non-returnable on the product page.

This policy does not affect any mandatory consumer rights under applicable law.

4. How to Request a Return

To start a return, please follow these steps:

1. Contact our customer support team at support@gevumi.com.

2. Include your order number and the reason for your return.

3. Our support team will review your request and provide return instructions.

4. Carefully package the item and ship it to the return address provided by our support team.

5. Once we receive and inspect your returned item, we will notify you of the refund decision.

Please do not send items back without contacting us first.

5. Return Shipping Costs

Unless the item is defective, damaged, or incorrectly shipped, customers are responsible for return shipping costs.

If you receive a defective, damaged, or incorrect item, please contact us with your order number and clear photos of the issue. We will work with you to find an appropriate solution.

Original shipping fees are generally non-refundable unless otherwise required by applicable law.

6. Refund Processing

Once your return has been received and inspected, we will notify you by email whether your refund has been approved.

If approved:

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days for the refund to appear in your account after processing.

• Processing times may vary depending on your bank or payment provider.

If you have not received your refund after this period, please contact your bank or payment provider first. You may also reach out to us for assistance.

7. Exchanges

If you would like a different size, color, or style, please contact us at support@gevumi.com.

Exchanges are subject to product availability. If the requested item is unavailable, we can help arrange an alternative solution or refund where applicable.

8. Damaged, Defective, or Incorrect Items

We sincerely apologize if your order arrives damaged, defective, or different from what you purchased.

Please contact us within 7 days of delivery and provide:

• Your order number.

• A description of the issue.

• Clear photographs showing the damaged, defective, or incorrect item.

Our team will review your request and provide an appropriate resolution, which may include a replacement, exchange, or refund.

Your statutory consumer rights remain unaffected.

9. Order Cancellations

If you wish to cancel an order, please contact us at support@gevumi.com within 12 hours of placing your order.

• Within 12 Hours: You may request an order cancellation. We will make reasonable efforts to stop the order before processing begins.

• After 12 Hours: If your order has already entered processing or fulfillment, cancellation may no longer be possible.

• After Shipment: Orders that have already been shipped cannot be canceled. However, you may request a return in accordance with this policy after receiving your order.

Please note that submitting a cancellation request does not automatically guarantee cancellation. We recommend contacting us as soon as possible.

If your cancellation is approved, any applicable refund will be issued to your original payment method.

10. Late or Missing Refunds

If your refund has not appeared in your account:

1. Check your bank account again.

2. Contact your credit card company or payment provider.

3. Contact your bank to confirm whether the refund is still processing.

4. If you still need assistance, email us at support@gevumi.com.

We will be happy to help investigate the issue.

11. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team.

Brand: Gevumi

Company Name: Jinan Changwo New Materials Technology Co., Ltd.

Unified Social Credit Code: 91370105MADBA84B2H

Customer Support Email: support@gevumi.com

Company Address / Return Address:

Room 201, Unit 3, Building 12, Wuyingshan New Village, District 6, Wuyingshan Subdistrict, Tianqiao District, Jinan, Shandong Province, China.

Country: China

Province: Shandong

City: Jinan

District: Tianqiao District

Postal Code: 250031

Return Phone Number: +1 856-385-3378

Please contact us before sending any returned items to ensure your return is properly authorized and can be received.

We appreciate your trust in Gevumi and thank you for shopping with us.

Your satisfaction means everything to us!